Terms of service

MAKING A PURCHASE

Browse our web pages and add items to the basket/shopping cart. When you have finished with your selections click on the checkout and you will be asked details about how you wish to pay and a delivery address.  We accept payment via Paypal, you don’t need a Paypal account to enjoy using our website, this enables us to use a secure method of payment.  If you require details about ‘Paypal’ please go to www.paypal.co.uk for further information.

Once your order is received we will then check our stock levels to enable us to confirm that we can process your order.  A contract does not exist until we confirm by email that we can satisfy your order request.  Please ensure that your email address book allows receipt of our email and that it is not sent to your spam folder.

DELIVERY CHARGES

Postage and packing is free on all orders.

DESPATCH

Once you have placed your order we aim to despatch within 48 hours, normally this is within 24 hours. If there is a delay we will let you know.  Once your order has been posted we will send you an email to confirm despatch.  Delivery is usually made within 2-5 days after posting. 

RETURNS

We offer a 30 days money back guarantee in the unlikely event that you are not entirely happy with the goods. We may ask you for proof that the item is damaged and on some occasions ask that the item be returned to us.  If you feel that the goods are faulty please contact us, naturally we will do our best to resolve the situation. 

PRIVACY POLICY

Ferncrest Trading is compliant with the Data Protection Act and will not pass your information on to anyone else. We do not send emails or newsletters unless you have given us permission.  All your details are stored on our secure server and all payment details are kept secure. If you have any questions about our Terms and Conditions please do not hesitate to contact us at info@ferncresttrading.co.uk